Contact & Support — Translatio AI

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Whether you've hit a bug, have a question about credits, need help with an Elementor edge case, or want to discuss an Agency plan — reach out. We're a small team that cares deeply about every user.

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Email Support

hello@translatio.ai · Pro & Ultimate users get priority responses within 4 hours.

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Community Forum

12,000+ users helping each other. Great for common questions and setup tips.

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Bug Reports

Report bugs directly from your WordPress dashboard (Translatio → Support → Report Issue) for fastest resolution.

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Agency Sales

Looking for volume pricing, white-label, or custom onboarding? Let's talk.

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Priority email support

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❓ Support FAQ

Quick answers to common questions

This should never happen with Translatio — our immutable node system never touches widget IDs, styles, or structure. If you're seeing layout issues, please:
1. Use Rollback from the admin panel to restore the original immediately.
2. Submit a bug report with your Elementor version, widget types used, and any custom CSS.
Most layout issues we've investigated turned out to be caused by a different plugin modifying Elementor's CSS cache after our translation. We'll investigate quickly.

No. Translatio always checks credit balance before starting any translation. If you don't have enough credits, the job doesn't start at all — there's no partial translation. Your site stays exactly as it was. Upgrade or wait for the next billing cycle to continue.

Translation quality varies by language and provider. Recommendations:
• DeepL is best for European languages (EN, DE, FR, IT, ES, NL, PL, RU).
• Claude/GPT-4 are best for nuanced content like marketing copy and SEO titles.
• Google Translate is best for Asian languages (JA, KO, ZH, TH, VI).
Switch providers under Settings → AI Providers. You can use different providers per language pair.

Yes. You can edit any translated content directly in Elementor (on the translated post). For SEO metadata, go to Translatio → SEO → [post] and edit directly. On the Ultimate/Agency plan, the Approval Workflow lets you review and revise each translated segment before it's published.

Not immediately, but critical issues should be resolved promptly. The most urgent ones are cross-language canonical errors (translated pages pointing to the source language URL) and missing hreflang. These can cause Google to index the wrong language version or ignore your translated pages entirely. Go to Translatio → SEO → Audit Dashboard to see exactly what needs fixing and follow the remediation guidance.

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